Terms of Service
PAYMENT
All payments must be received before sessions can be scheduled and can be made one of four ways:
• Online — pay by credit or debit card on our website at https://www.gecollegeprep.com
• Phone — pay by credit or debit card by calling the office at 888-917-7737
• Email — request an invoice from the office, and click the link to pay online
• Mail — send check or money order to 12531 Mitchell Avenue, Los Angeles, CA 90066
Clients have the option to pay for a package in installments, charged 30 days apart, depending on the size of the package purchased. Payments split into two installments will incur a 1% set-up fee, payments split into three installments will incur a 2% fee, and payments split into four installments will incur a 3% fee.
Purchases are not made with an individual Tutor/Counselor, but with the company, Great Expectations College Prep. If the availability of a particular staff member changes or the family is not satisfied with the match, Great Expectations College Prep will assign a new Tutor/Counselor to step in based on the goals and feedback given.
• Online — pay by credit or debit card on our website at https://www.gecollegeprep.com
• Phone — pay by credit or debit card by calling the office at 888-917-7737
• Email — request an invoice from the office, and click the link to pay online
• Mail — send check or money order to 12531 Mitchell Avenue, Los Angeles, CA 90066
Clients have the option to pay for a package in installments, charged 30 days apart, depending on the size of the package purchased. Payments split into two installments will incur a 1% set-up fee, payments split into three installments will incur a 2% fee, and payments split into four installments will incur a 3% fee.
Purchases are not made with an individual Tutor/Counselor, but with the company, Great Expectations College Prep. If the availability of a particular staff member changes or the family is not satisfied with the match, Great Expectations College Prep will assign a new Tutor/Counselor to step in based on the goals and feedback given.
SCHEDULING
Scheduling is done on a first-come, first-served basis; last-minute requests cannot always be granted, so booking sessions as far in advance as possible is strongly recommended. Great Expectations College Prep cannot guarantee the availability of tutors/counselors and is not responsible for any resulting damages. The client acknowledges that changes in scheduling may result in missed deadlines or failure to reach academic or test prep goals.
Clients will be billed for the full length of time they reserve via a tutor/counselor’s booking link.
In the first session, tutors/counselors will present a recommended schedule of meetings based on the program or package purchased, and families are expected to adhere to that rhythm and frequency as closely as possible. If the client has any concerns with the suggestions, they should express them at their earliest convenience.
Students should only schedule sessions at times that enable them to give maximum attention and energy, ensuring they get the most out of their sessions and that time and resources are not being wasted by either party. The specific days and times that meet these criteria will vary from student to student, but in general, sessions taking place late at night – after an entire day of school, sports commitments, and tutoring for other subjects – are rarely optimal.
Counseling
The month of October is reserved for students in the throes of the application process. While we understand this may not be ideal for younger students, this allows our counselors to give seniors their undivided attention and support in the most stressful and chaotic month of most students’ lives – a perk that will be appreciated once younger students are in the process themselves.
In order to encourage seniors to avoid the frazzled, last-minute completion/submission of applications, we have implemented internal deadlines to ensure that they have time to produce quality work, increase availability in counselors’ schedules, and mitigate the potential (and frequent) issues of overloaded application websites crashing. We have seen diminishing returns when students work right up until official deadlines, so we adhere to the following schedule for the 2026-2027 application cycle:
• For institutions with a deadline of November 1, all applications must be completed and submitted by October 25.
• For institutions with a deadline of November 15, all applications must be completed and submitted by November 15.
• For institutions with a deadline of November 30 or December 1, all applications must be completed and submitted by November 24.
• For institutions with deadlines between January 1-5, all applications must be completed and submitted by December 20.
If work on applications must continue after these cutoff dates, the availability of the student’s counselor is not guaranteed.
Tutoring
Standardized test preparation requires consistency in order to yield maximum results. Great Expectations College Prep heavily discourages students from taking substantial (greater than one week) breaks from test prep prior to an official exam. Breaks (due to vacations, sports commitments, etc.) are sometimes unavoidable, and in such cases, sessions missed should be made up in subsequent weeks to ensure retention of content knowledge and maintenance of progress.
Clients will be billed for the full length of time they reserve via a tutor/counselor’s booking link.
In the first session, tutors/counselors will present a recommended schedule of meetings based on the program or package purchased, and families are expected to adhere to that rhythm and frequency as closely as possible. If the client has any concerns with the suggestions, they should express them at their earliest convenience.
Students should only schedule sessions at times that enable them to give maximum attention and energy, ensuring they get the most out of their sessions and that time and resources are not being wasted by either party. The specific days and times that meet these criteria will vary from student to student, but in general, sessions taking place late at night – after an entire day of school, sports commitments, and tutoring for other subjects – are rarely optimal.
Counseling
The month of October is reserved for students in the throes of the application process. While we understand this may not be ideal for younger students, this allows our counselors to give seniors their undivided attention and support in the most stressful and chaotic month of most students’ lives – a perk that will be appreciated once younger students are in the process themselves.
In order to encourage seniors to avoid the frazzled, last-minute completion/submission of applications, we have implemented internal deadlines to ensure that they have time to produce quality work, increase availability in counselors’ schedules, and mitigate the potential (and frequent) issues of overloaded application websites crashing. We have seen diminishing returns when students work right up until official deadlines, so we adhere to the following schedule for the 2026-2027 application cycle:
• For institutions with a deadline of November 1, all applications must be completed and submitted by October 25.
• For institutions with a deadline of November 15, all applications must be completed and submitted by November 15.
• For institutions with a deadline of November 30 or December 1, all applications must be completed and submitted by November 24.
• For institutions with deadlines between January 1-5, all applications must be completed and submitted by December 20.
If work on applications must continue after these cutoff dates, the availability of the student’s counselor is not guaranteed.
Tutoring
Standardized test preparation requires consistency in order to yield maximum results. Great Expectations College Prep heavily discourages students from taking substantial (greater than one week) breaks from test prep prior to an official exam. Breaks (due to vacations, sports commitments, etc.) are sometimes unavoidable, and in such cases, sessions missed should be made up in subsequent weeks to ensure retention of content knowledge and maintenance of progress.
SESSIONS
To ensure that sessions are as engaging as possible, we expect students to log onto Zoom/Google Meet with a camera-enabled, microphone-enabled device. If the student is unable to accommodate this request for any reason, the family should communicate this to the tutor/counselor in writing prior to the first session.
Students should be present and attentive throughout the learning process, so cell phone use, social media scrolling, and other behavior unrelated to the matters at hand are strongly discouraged.
To enhance the quality and consistency of our services, Great Expectations College Prep may use automated tools, including artificial intelligence (AI), to generate summaries of both sessions and consultations. These summaries help us improve internal communication, support team training, and ensure high service standards.
By participating in a session with our team, you acknowledge and consent to the use of such AI tools for the limited purpose of creating internal summaries. These summaries are securely stored, accessible only to authorized personnel, and are not shared with third parties unless required by law.
If you prefer not to have your sessions processed using AI summarization tools, please notify us in advance by contacting our office, and we will make reasonable efforts to accommodate your request.
Students should be present and attentive throughout the learning process, so cell phone use, social media scrolling, and other behavior unrelated to the matters at hand are strongly discouraged.
To enhance the quality and consistency of our services, Great Expectations College Prep may use automated tools, including artificial intelligence (AI), to generate summaries of both sessions and consultations. These summaries help us improve internal communication, support team training, and ensure high service standards.
By participating in a session with our team, you acknowledge and consent to the use of such AI tools for the limited purpose of creating internal summaries. These summaries are securely stored, accessible only to authorized personnel, and are not shared with third parties unless required by law.
If you prefer not to have your sessions processed using AI summarization tools, please notify us in advance by contacting our office, and we will make reasonable efforts to accommodate your request.
ASSIGNMENTS
If students are not completing assignments in a timely manner, tutors/counselors will document it in session reports so that parents are aware. Such delays will slow the overall process, waste time in sessions while the student completes the work, and jeopardize a student’s readiness for upcoming exams and application deadlines. Great Expectations College Prep is not accountable for lack of progress on the student’s part if homework assignments are not completed. If students are consistently failing to complete assignments, they may need to upgrade their packages/programs to stay on track.
Counseling
Grade-Specific Programs are structured and counselor-led with specific action items and deliverables. These programs are ideal for families who want to ensure students stay on track and do what is recommended at every turn. Counselors will assign the necessary homework for students to stay on schedule successfully and record assignments along with the date and time that they are due.
Tutoring
Improvement on standardized tests and in academic courses requires repeated exposure and practice. While our tutors provide the strategic roadmap and expert guidance, the student is responsible for completing all assigned materials and reviewing concepts between sessions. All progress—particularly high-level score gains—is contingent upon the student’s baseline performance, work ethic, and independent preparation. To ensure accountability, tutors will record all necessary assignments and deadlines in the session reports.
Counseling
Grade-Specific Programs are structured and counselor-led with specific action items and deliverables. These programs are ideal for families who want to ensure students stay on track and do what is recommended at every turn. Counselors will assign the necessary homework for students to stay on schedule successfully and record assignments along with the date and time that they are due.
Tutoring
Improvement on standardized tests and in academic courses requires repeated exposure and practice. While our tutors provide the strategic roadmap and expert guidance, the student is responsible for completing all assigned materials and reviewing concepts between sessions. All progress—particularly high-level score gains—is contingent upon the student’s baseline performance, work ethic, and independent preparation. To ensure accountability, tutors will record all necessary assignments and deadlines in the session reports.
SESSION REPORTS
Session reports are online summaries and updates of a student’s strengths, weaknesses, progress (or lack thereof), etc. Once the tutor/counselor enters notes on the GE College Prep portal after each session, the parent and student will each receive an email with a link to view the report.
The parent and student agree to review said session reports and contact the tutor/counselor with any questions or concerns. They also agree to clarify any assignments or suggestions that are, in any way, unclear.
The parent and student agree to review said session reports and contact the tutor/counselor with any questions or concerns. They also agree to clarify any assignments or suggestions that are, in any way, unclear.
PUNCTUALITY
All parties agree to arrive on time and fully prepared. If any party will be more than 10 minutes late, they must inform the other via text or phone to avoid the assumption of a “no-show.”
CANCELLATION POLICY
Cancellations must be made through the portal. You can do so by hovering over the session you would like to change under “Upcoming Sessions” and selecting the Cancel/Reschedule button. Please note that a request to reschedule a session within the cancellation window will count as a cancellation.
We understand that emergencies happen and unavoidable conflicts arise in life; that said, last-minute cancellations (less than 6 hours’ notice) make it extremely difficult for our staff to fill their time slots, but they also make it difficult to keep students on track.
In Flex Packages, clients will have 50% of the session length deducted for less than 24 hours' notice and 100% for less than 6 hours' notice.
After the second late cancellation (less than 6 hours’ notice) or no-show in a given Grade-Specific Program, Great Expectations College Prep will charge clients $150 for each infraction. For Grade-Specific Founder Programs, Great Expectations College Prep will charge clients $500 for each infraction.
We understand that emergencies happen and unavoidable conflicts arise in life; that said, last-minute cancellations (less than 6 hours’ notice) make it extremely difficult for our staff to fill their time slots, but they also make it difficult to keep students on track.
In Flex Packages, clients will have 50% of the session length deducted for less than 24 hours' notice and 100% for less than 6 hours' notice.
After the second late cancellation (less than 6 hours’ notice) or no-show in a given Grade-Specific Program, Great Expectations College Prep will charge clients $150 for each infraction. For Grade-Specific Founder Programs, Great Expectations College Prep will charge clients $500 for each infraction.
EXPIRATION POLICY
Grade-Specific Programs are valid from June 1 to May 31. Flex Packages expire 12 months from the date of purchase. All packages are non-refundable and non-transferable, with the sole exception of a one-time Flex hour transfer to a sibling upon the original student’s conclusion of service.
COMMUNICATION
All parties will keep their contact information updated in the GE College Prep portal.
To maintain the integrity of our strategic guidance, services are designed to be conversation-based. Because admissions nuances require deep context, substantive questions – beyond brief 'yes/no' inquiries – should be reserved for scheduled sessions rather than email. This ensures that complex advice is thoroughly explored through real-time dialogue, allowing for the immediate clarification of nuances that are often lost in written correspondence.
Please note that text messaging is reserved exclusively for scheduling and urgent logistics; tutors and counselors will not communicate substantive or sensitive information via text.
To maintain the integrity of our strategic guidance, services are designed to be conversation-based. Because admissions nuances require deep context, substantive questions – beyond brief 'yes/no' inquiries – should be reserved for scheduled sessions rather than email. This ensures that complex advice is thoroughly explored through real-time dialogue, allowing for the immediate clarification of nuances that are often lost in written correspondence.
Please note that text messaging is reserved exclusively for scheduling and urgent logistics; tutors and counselors will not communicate substantive or sensitive information via text.
CODE OF ETHICS AND EXPECTATIONS
Counseling
Scope of Counsel: Your college counselor provides strategic guidance on all aspects of the admissions journey, from academic planning and list building to interview preparation and extracurricular advising. While your counselor will provide the expert roadmap, we maintain a strict policy of student-led execution to ensure the authenticity and integrity of every application.
The Writing Process: The student serves as the primary author and architect of all essays. To protect the student’s authentic voice, counselors share drafts with parents once they have reached a sufficient level of development. We ask that parents refrain from rewriting student work; any concerns regarding essay direction should be addressed directly with the counselor during a scheduled session.
Professional Boundaries: In accordance with ethical admissions standards, your counselor will not complete work on behalf of the student. This includes conducting research, filling out applications, or drafting essays. Our role is to guide the student’s discovery and refine their voice, not to replace it.
Tutoring
Academic & Test Preparation: Tutors provide targeted instruction to deepen a student’s mastery of course content while building the foundational skills – analytical writing, test-taking strategies, and critical thinking – necessary for long-term success. For standardized testing, we identify specific growth areas and tailor a curriculum that demystifies exam components and optimizes performance. While tutors provide guiding feedback and grammatical refinement on academic essays, we maintain a commitment to the student’s original voice and intellectual ownership.
Academic Integrity: To uphold the highest ethical standards, tutors do not complete work on behalf of the student. This includes writing essays, conducting primary research, or performing assigned readings for the student. Tutors will not provide assistance during active exams or engage in any behavior that compromises academic honesty. Our role is to empower the student to meet their responsibilities with confidence and integrity, ensuring their achievements are truly their own.
Scope of Counsel: Your college counselor provides strategic guidance on all aspects of the admissions journey, from academic planning and list building to interview preparation and extracurricular advising. While your counselor will provide the expert roadmap, we maintain a strict policy of student-led execution to ensure the authenticity and integrity of every application.
The Writing Process: The student serves as the primary author and architect of all essays. To protect the student’s authentic voice, counselors share drafts with parents once they have reached a sufficient level of development. We ask that parents refrain from rewriting student work; any concerns regarding essay direction should be addressed directly with the counselor during a scheduled session.
Professional Boundaries: In accordance with ethical admissions standards, your counselor will not complete work on behalf of the student. This includes conducting research, filling out applications, or drafting essays. Our role is to guide the student’s discovery and refine their voice, not to replace it.
Tutoring
Academic & Test Preparation: Tutors provide targeted instruction to deepen a student’s mastery of course content while building the foundational skills – analytical writing, test-taking strategies, and critical thinking – necessary for long-term success. For standardized testing, we identify specific growth areas and tailor a curriculum that demystifies exam components and optimizes performance. While tutors provide guiding feedback and grammatical refinement on academic essays, we maintain a commitment to the student’s original voice and intellectual ownership.
Academic Integrity: To uphold the highest ethical standards, tutors do not complete work on behalf of the student. This includes writing essays, conducting primary research, or performing assigned readings for the student. Tutors will not provide assistance during active exams or engage in any behavior that compromises academic honesty. Our role is to empower the student to meet their responsibilities with confidence and integrity, ensuring their achievements are truly their own.
NON-CIRCUMVENTION
All parties acknowledge that they have been introduced to one another by Great Expectations College Prep.
Parents and students specifically acknowledge that their respective tutors/counselors are employed by Great Expectations College Prep and have been referred in good faith; they therefore agree not to do business privately for a period of five (5) years after the final session with the company.
Parents and students specifically acknowledge that their respective tutors/counselors are employed by Great Expectations College Prep and have been referred in good faith; they therefore agree not to do business privately for a period of five (5) years after the final session with the company.
LIABILITY
For in-person sessions, Great Expectations College Prep recommends that a parent be present during all sessions held in the home. Should the parent disregard this recommendation, they release Great Expectations College Prep and its tutors/counselors from any/all liability.
Sessions may also be held in a public location, including but not limited to a library, school, etc. Whether a session is held inside the home or another location, the parent and student agree to hold harmless Great Expectations College Prep and its staff from liability for personal injury or property damage that may arise by reason of, or as a result of, participation in or travel to/from said activities.
Great Expectations College Prep reserves the right to remove a tutor/counselor from any situation that it considers dangerous, inappropriate, or otherwise unacceptable.
Sessions may also be held in a public location, including but not limited to a library, school, etc. Whether a session is held inside the home or another location, the parent and student agree to hold harmless Great Expectations College Prep and its staff from liability for personal injury or property damage that may arise by reason of, or as a result of, participation in or travel to/from said activities.
Great Expectations College Prep reserves the right to remove a tutor/counselor from any situation that it considers dangerous, inappropriate, or otherwise unacceptable.
REFERRALS
Great Expectations College Prep offers a credit towards future purchases for any clients who send referrals its way:
• If a new client completes an initial purchase totaling $3,000-$7,499, the referring party receives a $250 credit towards future purchases.
• If a new client completes an initial purchase totaling $7,500-$14,999, the referring party receives a $500 credit towards future purchases.
• If a new client completes an initial purchase totaling $15,000-$49,999, the referring party receives a $1,000 credit towards future purchases.
• If a new client completes an initial purchase totaling $50,000 or more, the referring party receives a $2,500 credit towards future purchases.
Referral credits are only applicable to the first Grade-Specific Program or Flex Package purchased by a new client. The new client must mention the referring client’s name when initially booking their package to activate the credit. If two unrelated parents and/or students refer the same new client, they will each get half the credit. If new clients opt to split their payment, the referring parent/student will receive an email notification once the final payment has come through and the referral credit has been processed (up to 90 days).
• If a new client completes an initial purchase totaling $3,000-$7,499, the referring party receives a $250 credit towards future purchases.
• If a new client completes an initial purchase totaling $7,500-$14,999, the referring party receives a $500 credit towards future purchases.
• If a new client completes an initial purchase totaling $15,000-$49,999, the referring party receives a $1,000 credit towards future purchases.
• If a new client completes an initial purchase totaling $50,000 or more, the referring party receives a $2,500 credit towards future purchases.
Referral credits are only applicable to the first Grade-Specific Program or Flex Package purchased by a new client. The new client must mention the referring client’s name when initially booking their package to activate the credit. If two unrelated parents and/or students refer the same new client, they will each get half the credit. If new clients opt to split their payment, the referring parent/student will receive an email notification once the final payment has come through and the referral credit has been processed (up to 90 days).
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